# Section 4

- [\[Checklist\] How to make healthcare services friendly and accessible?](https://rainbowforward.gitbook.io/lgbtiqa+-affirming-healthcare-toolkit/section-4/checklist-how-to-make-healthcare-services-friendly-and-accessible.md)
- [How to make your forms inclusive?](https://rainbowforward.gitbook.io/lgbtiqa+-affirming-healthcare-toolkit/section-4/checklist-how-to-make-healthcare-services-friendly-and-accessible/how-to-make-your-forms-inclusive.md): Review your forms to ensure they are LGBTQIA+ affirming.
- [Ensure confidentiality and privacy protections](https://rainbowforward.gitbook.io/lgbtiqa+-affirming-healthcare-toolkit/section-4/checklist-how-to-make-healthcare-services-friendly-and-accessible/ensure-confidentiality-and-privacy-protections.md)
- [Provide training for staff](https://rainbowforward.gitbook.io/lgbtiqa+-affirming-healthcare-toolkit/section-4/checklist-how-to-make-healthcare-services-friendly-and-accessible/provide-training-for-staff.md)
- [Provide necessary referral](https://rainbowforward.gitbook.io/lgbtiqa+-affirming-healthcare-toolkit/section-4/checklist-how-to-make-healthcare-services-friendly-and-accessible/provide-necessary-referral.md)
- [Engage with LGBTQ groups](https://rainbowforward.gitbook.io/lgbtiqa+-affirming-healthcare-toolkit/section-4/checklist-how-to-make-healthcare-services-friendly-and-accessible/engage-with-lgbtq-groups.md)
- [Create an affirming service environment for LGBTQIA+ people](https://rainbowforward.gitbook.io/lgbtiqa+-affirming-healthcare-toolkit/section-4/checklist-how-to-make-healthcare-services-friendly-and-accessible/create-an-affirming-service-environment-for-lgbtqia+-people.md)
- [Patient’s Bill of Rights](https://rainbowforward.gitbook.io/lgbtiqa+-affirming-healthcare-toolkit/section-4/checklist-how-to-make-healthcare-services-friendly-and-accessible/patients-bill-of-rights.md)
- [LGBTQIA+ inclusive policies](https://rainbowforward.gitbook.io/lgbtiqa+-affirming-healthcare-toolkit/section-4/checklist-how-to-make-healthcare-services-friendly-and-accessible/lgbtqia+-inclusive-policies.md)
- [Feedback, complaint, and response mechanism (FCRM)](https://rainbowforward.gitbook.io/lgbtiqa+-affirming-healthcare-toolkit/section-4/checklist-how-to-make-healthcare-services-friendly-and-accessible/feedback-complaint-and-response-mechanism-fcrm.md)