📚Training of personnel managing complaint mechanisms

To increase sensitivity to the intersecting needs of rights holders, all staff should receive comprehensive training on human rights and SOGIESC issues. This training should cover the following areas:

• SOGIESC

• Human rights

• The legal and broader context of LGBTQIA+ people

• Principles of a survivor-centric approach

Enhanced understanding of SOGIESC issues can also enable the organisation to respond in a timely manner to complaints, which is a defining feature of effective remedies.